NorthWest Relocation

I am convinced this company stole and sold some of my belongings including a $600+ bike rack, handmade table and lamp shade. I am a careful packer, labeled all my boxes, and even video-ed boxes and belongings going into the truck and STILL was denied all but $93 of an over $1500 claim submitted with all the proper documentation (an ordeal in and of itself!). May items that were carefully packed were broken when they arrived and since they were "packed by owner" not eligible for reimbursement!! READ the FINE PRINT...and absolutely do NOT be fooled by an initial estimate.Yourcost will be higher, and you have very little recourse at recouping what you will most assuredly lose if you use NW Relocation. I am so sickened by the business model of this company!

Move size: 3 Bedroom Home Service cost: $12460

I recently moved to Portland and used Northwest Relocation. I was quoted 1500 for the move and that is what the final price was. I was happy that I didn't get charged any extra fees like some companies have done to me before. They said they would be at my home to pick up at 9am and they were. The movers did all the lifting and were polite and professional. They told me it would be two days til delivery and that they would be at my new place at 11am. They arrived when they said they would, and unloaded everything themselves. I am very happy I used Northwest Relocation, they did a fantastic job.

Service cost: $1500

The movers were kind. that's about all I can say for this company.

Our belongings were not handled with care. The boxes marked "electronics" and the box with my jewelry box in it were both opened and rifled through. I had an expensive audio receiver that I marked as "Sonya's Accessories" that was not touched at all. The Xbox360 was OUTSIDE of the shipping box, floating free in the truck.

GTS Shipping lost much of the hardware for the bunk beds and part of the hardware for the futon. The delivery company refused to set up the bunk beds because it was "custom furniture," so we found out about the missing hardware the next day when we assembled things ourselves. I had to order replacement parts online.

Additionally, some of our belongings were damaged. The shippers mangled the fenders on my daughter's antique bicycle and the supports for a storage shelf. One of our tables was no longer wrapped in blankets (it was wrapped initially on packing) and has several new scratches on the wood surface. Two sentimental mugs that were wrapped in bubble wrap were broken. Our freezer is now cycling constantly. Our current total for repairs and replacement is about $350.

Finally, the delivery driver tried to give me many items that didn't belong to me. I actually don't own a vacuum, so I know it was not mine -- but that means that someone else who used this company is missing a vacuum, some wrapping paper, cushions for their couch, and garden tools.

For $8000 I expected better.

Move size: 3 Bedroom Home Service cost: $8233

Well, Do Not Use Them!! I used them because their quote was around  $2000 and it ws lowest I checked. But when they came to pick up, they told me $4000! Since I had to move out on the day, I had to agree. When they delivered, they tried to charge more since they count gap of the door was one step. So I had to move all the items by my self! After that, I found broken fanitures, broken dishes, broken printer and so many lost items. I tried to claim but they didn't care and did nothing. Now I have to buy all of them again. I really regret that I had used them, I should have used Pod or U Haul even though they were more expensive.

Service cost: $3600

I repeatedly had trouble reaching anyone at the warehouse to determine when my furniture would be delivered. It was coming from Oregon where it was stored to Florida. They delivered on the 21st day, the last day of their 5-21 business day window. Although our furniture was wrapped with blankets before going into storage, There was damage to 3 of our furniture pieces, plus somehow broke our Shark vaccum. To top it off they did not hook up our adjustable bed correctly and left with our dolly which we have yet to be returned after 3 requests to return it. We would NEVER use this company again. Save yourself frustration and do not use them. We contracted with International Moving Vanlines who had a 5 star rating. What we were not told and learned the hard way, our furniture was actually being handled by GTS Shipping. International Moving had little to nothing with the actual move other than quoting us a price. I would not use Interntional again either. I moved across country twice, once with Mayflower and once with United Van Lines. I never had any problems with them or damage to my furniture. After reading the other reviews I save myself further frustion and did not file a claim.

Move size: 3 Bedroom Home Service cost: $7160

I have found that Brokers are scammers. You do not need them at all. They used NW Relocation who use GTS Shipping. They keep charging more each time they talk to you. They came and seemed to be careful about covering and moving items into the truck. They did not deliver until the 21st day. The broker said they would be able to deliver the first week of July but then I found out that your first choice to deliver is the day they start counting and they have up to 21 days. We were without furniture for 3 weeks. It was horrible. Then when I received the items, my coffee tables, a desk, a chair, bedroom furniture, book shelf and file cabinets had cracks, dents, totally apart, scratched, etc. They must have shoved them in the storage area and the truck. I filed the complaint as directed but I do not have much hope in getting reimburse. Other companies that I have used never did this and if any piece was bad they reimbursed us fully. I can't understand how these people remain in business.

Move size: 3 Bedroom Home Service cost: $11000

I rarely take the time to write reviews, but our experience with NW Relocation/GTS Shipping was so horrendously frustrating that I felt compelled to share and hopefully spare you the headache. We moved from Seattle to Chicago. Our belongings arrived over 6 weeks after they were initially loaded into the truck. This was in complete violation of the contract both parties signed, guaranteeing delivery within 30 days. Searching for answers, we contacted customer service numerous times and they were unresponsive, unreliable and quite frankly, completely unhelpful. Consider yourself lucky if they pick up your phone call (during normal business hours), return a voicemail or email. For weeks they were unable to tell us the location of the truck, how many deliveries still needed to be completed before us, and when we could expect our belongings. Completely unacceptable for a company you’re paying thousands of dollars to ship and track your belongings. Additionally, when we finally did receive our belongings, we discovered two large stains on our sofa as a result of negligence within the moving process. Do yourself a favor and find yourself another moving company. I would never recommend NW Relocation/GTS Shipping to anyone looking for a mover.

Move size: 2 Bedroom Home Service cost: $7000

My move was assigned to this company via broker that did not inform me in advance of who would be taking my household goods from left Puyallup, WA 2/2 to Katy, TX . The cost of my move went up by $1500. They lied about how long it would take to get to me. I expected my item 2/9, and they did not arrive until 3/11. The customer service reps provide you with no information, sometimes they answer their phones, the voice-mail isn't on and they never return phone calls.

My items sat in Oregon for 2+ weeks before they even got on the road. Then my items sat in Texas for 2+ weeks before they got to me. When I did get my items, I discovered that two area rugs were missing, all of my family photos, a TV stand, they stoled laundry detergent and fabric softener. My 55inch TV is broke and pictures were broken.

I would recommend doing your research before you hire anyone. I was unable to do that because I was not told in advance that they were coming to get my stuff . I would have canceled. I do research and would have definitely passed on them and rented a Uhaul. They should absolutely be out of business. They operate under different names and their are multiple pages of complaints about them on Facebook.

Stay away from these people at any cost.

Move size: 2 Bedroom Home Service cost: $3000

I hired NW relocation for my move from Washington State to Florida. It took them 2 months and 2 weeks to delivery my household goods. I moved into an apartment temporarily so the the majority of my goods had to be moved into storage my storage unit in FL. The movers never took off the moving blankets from my furniture so it wasn't until I moved into my home 8 1/2 months later that I was able to see all of the damage. Several of my boxes were literally crushed, my headboards (king and queen) were damaged (1 beyond fixable), lamps were broken, and a few things never arrived, my vacuum had to have been dropped because there were internal broken pieces and it would not work. I submitted a claim for damage but because it was postmarked 1 day beyond their 9 month cut-off they denied my claim for damages. I hope to never move again, but if I do, I will never use this company nor would I recommend their services. If I could give anything less than 1 star, I would.

Move size: 3 Bedroom Home Service cost: $12000